FREYDELL PETS 30-Day Return & Refund Policy
Because We Care

We want you and your furry friend to be completely satisfied with your purchase. If for any reason you're not happy, we’re here to help.

✅ Return Window

You have 30 calendar days from the date of delivery to return an item.

📦 Return Conditions

To be eligible for a return, the item must:

• Be in its original packaging

• Be unused or unopened (unless the product was defective or damaged)

• Include proof of purchase (order number, receipt, or packing slip)

🚫 Non-Returnable Items

• Products marked as final sale

• Items returned after 30 days

• Opened or used consumables (unless the item is defective or caused an adverse reaction — we care about your pet’s health!)

💸 Refunds

Once we receive and inspect your return, we will:

• Notify you of the return approval status

• Issue a refund to your original payment method within 5–10 business days

Please note: Shipping costs are non-refundable unless the return is due to our error.

🔄 Exchanges

Need a different product or have a quality concern? Contact us — we’ll make it right with an exchange or credit.

📬 How to Start a Return

Email us at [your email address] with:

• Your order number

• Reason for return

• Photos (if the product arrived damaged or defective)

We’ll provide you with return instructions and a shipping label if applicable.